Terms and Conditions (GTC)

1. Agreement of these GTC

  • 1.1 All of our offers, orders, declarations of acceptance and agreements are based exclusively on these GTC. This applies to sales and purchases as well as to all other agreements.
  • 1.2 By placing an order, concluding a contract or accepting our delivery or service, these General Terms and Conditions are deemed to have been accepted by the customer. Deviating provisions of the customer, insofar as we do not expressly recognize them in writing or have not recognized them, are hereby expressly contradicted; they are not legally binding for us.
  • 1.3 The ineffectiveness or change of individual conditions does not affect the validity of the remaining terms and conditions and the contract.

2. Offers, order acceptances and order changes

  • 2.1 Offers are non-binding and subject to change.
  • 2.2 All orders placed only become legally effective when they are confirmed to us in writing. However, we have the right to carry out the orders instead of the written confirmation and to invoice them immediately.
  • 2.3 Changes and additions to our offer or other agreements made require our written confirmation to be effective

3. Prices and Ability to Pay

  • Payments only in advance.

4. Delivery

  • 4.1 All deliveries are made within a period of one week.
  • 4.2 Delivery dates are given to the best of our judgement, but are not binding.
  • 4.3 In the event of a delay in delivery, claims for damages by the buyer are excluded. However, the buyer can withdraw from the transaction after a reasonable period of grace has expired, provided the goods have not already been delivered.
  • 4.4 The proportionate flat-rate shipping fee is: EUR 4.99 up to an order value of EUR 300. Free shipping from an order value of 300 euros.

5. Returns Policy

  • Right of return: You have the right to return your order within 14 days from the date of receipt of the product. Please contact us prior to returning to obtain an RMA (Return Merchandise Authorization) number.

  • Condition of returned items: We can only accept undamaged and unused items. Opened packages cannot be returned for hygienic reasons. The package is considered opened if the seal has been broken or removed.

  • Return: Please enclose a copy of your invoice or packing slip and send the package to the address given on the return form. The shipping costs for the return are at the expense of the customer.

  • If you wish to make a return due to damaged or faulty products, please contact us within 14 days of receipt of the package. We will investigate the problem and offer a refund or product replacement if necessary.

  • Please note that we cannot take back packages that have been opened. A package is considered opened if the seal has been broken or removed.

  • If you wish to return an item that is not damaged or faulty, please contact us within 14 days of receipt of the package. We will initiate the return process and provide you with the address to which the item needs to be returned. The shipping costs for the return are at the expense of the customer.

  • Refunds: Once we have received the returned items, we will inspect them for any damage or contamination. If the items are undamaged and unused, we will refund you the purchase price. The refund will be made to the payment method used when placing the order. The shipping costs for the return are at the expense of the customer.

  • Undeliverable Packages: If the package cannot be delivered due to inaccurate or incorrect information, it will be returned to us. In this case, we will contact you to confirm the delivery address. The costs for a new delivery are at the expense of the customer.

Please note that for hygienic reasons we cannot take back opened packages. We ask for your understanding.

6. Retention of Title and Security Rights

  • 6.1 We reserve ownership of the goods delivered by us until the invoice amount and all outstanding claims from the business relationship have been paid in full.
  • 6.2 For the duration of our security rights, the customer must store the goods carefully and free of charge. He assigns all claims arising from resale to us as a precaution. The client is authorized to collect the assigned claims until further notice; however, he has to forward collected amounts to us within the framework of proper business management in order to settle our claims. Upon request, the client must notify us of the assigned claims and allow us to inspect the relevant documents and notify its customers of the assignment

7. Payment

  • 7.1 If the payment deadline is exceeded, we will charge interest on arrears, which is 4% above the applicable discount rate of the Deutsche Bundesbank, subject to the assertion of further default damages.
  • 7.2 We reserve the right to use payments for other purposes to settle a debt item chosen by us (plus any default interest thereon).
  • 7.3 In the event of a delay in payment, we are entitled, subject to our other statutory and contractual rights, to immediately stop further deliveries or to withdraw from the contract without the buyer having any claims for damages against us

8. Warranty

  • 8.1 In this respect, subject to the following regulations, the statutory provisions of the German Civil Code and the German Commercial Code apply exclusively.
  • 8.2 Goods that have been the subject of a complaint may only be returned with our express consent. In the case of shortages, we have the choice of either making a subsequent delivery or issuing a corresponding credit note.
  • 8.3 Our liability for any damage resulting from the delivery of defective goods or incorrect delivery - even after the sale of these goods to third parties - is limited to the purchase price of the delivery complained about. Further claims of any kind are excluded as far as legally possible.
  • 8.4 The buyer must inspect the delivered goods immediately upon receipt for defects, incorrect delivery and quantity discrepancies. Complaints must be made in writing, enclosing the delivery note or packing slip, within eight days of receipt of the goods or, in the case of hidden defects, within eight days of their discovery. The warranty period is 12 months from delivery. In the event of warranty claims, we will first deliver missing quantities, deliver replacements or repair them at our discretion. If subsequent performance is not possible or finally failed or if it is unreasonably delayed, the buyer can demand reversal.

9. Final Provision

  • 9.1 The place of performance for all deliveries and payments is Westerstede. The place of jurisdiction for all disputes is the statutory one.
  • 9.2 If one of the above regulations - for whatever reason - is or becomes ineffective, the remaining regulations are not affected. The legally permissible regulations take the place of the ineffective provisions.

Status: September 2018

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